Frequently Asked Question
Only two ways to start: book a FREE 10‑minute info call or get the FREE guide. The paid medical consultation is arranged off‑site after your free step.
Start here: getting started & who we help
How do I get started?
Two fast options:
Book a free 10‑minute eligibility call to get your basic questions answered and see if a full consult makes sense. Limited slots are released weekly.
Download the free “Swiss Medical Cannabis Guide” to understand laws, uses, and the step‑by‑step access process.
Is medical cannabis legal in Switzerland, and can any doctor prescribe it?
Yes. Since 1 August 2022, Swiss law allows any licensed physician to prescribe THC‑containing medical cannabis under narcotics prescribing rules (no special federal exemption needed). Alpine operates fully within this framework.
Who is typically a good fit for an evaluation?
Patients with chronic pain, neurological conditions (e.g., MS spasticity, epilepsy), oncology/palliative symptoms (e.g., nausea, appetite, pain), or carefully selected anxiety/PTSD/insomnia cases under medical oversight. If you already use cannabis and have a legitimate medical need, we can assess a safe, legal path under physician supervision.
What languages do you support?
English and German at launch, with additional languages added over time.
How Alpine Canna Medica’s service works
What happens in the 30‑minute paid consultation (CHF 179)?
A cannabis‑trained physician reviews your history (intake questionnaire), answers your questions, and if appropriate, creates a personalized treatment plan (form, THC/CBD ratio, starting dose, titration, precautions). You also get seamless pharmacy coordination and unlimited email support for treatment questions.
What’s the difference between the free 10‑minute call and the paid consult?
The free call is an eligibility and orientation chat (not medical advice or a prescription). The paid consult is a clinical evaluation that may lead to a prescription and includes your written plan, pharmacy hand‑off, and after‑care support. Free call slots are limited each month.
How soon can I access medication if I’m prescribed?
In many cases same‑day or next‑day pickup is possible through partner pharmacies (subject to stock and clinical suitability).
Do you serve patients nationwide?
Yes, we have different locations as well as using telemedicine across Switzerland, coordinated with local pharmacies.
Eligibility, conditions & clinical considerations
Which conditions are commonly considered?
Chronic pain (musculoskeletal, neuropathic)
Neurological (e.g., MS‑related spasticity, certain epilepsies; careful coordination with your specialist)
Oncology/palliative (e.g., chemo‑related nausea, appetite, pain, sleep)
Mental health & sleep (select cases for anxiety/PTSD/insomnia, approached cautiously and evidence‑based)
Your physician will assess indications, benefits/risks, and fit with current therapies.
I already use cannabis, can I switch to medical?
If you have a qualifying medical need, the doctor can evaluate you and, when appropriate, transition you to a legal, doctor‑supervised pathway with standardized, pharmacy‑dispensed products. We do not promote recreational use.
Are there people who shouldn’t use medical cannabis?
Suitability depends on your history, diagnoses, and medications. For some psychiatric conditions, pregnancy/breastfeeding, or drug‑interaction risks, we proceed conservatively, often after other therapies and with careful dosing. Your clinician will advise.
Will it work for me?
Responses vary. We do not guarantee outcomes. What we do guarantee is a thorough medical process, a written plan, and responsive after‑care support.
Prescriptions, products & pharmacies
What forms might be prescribed?
Physicians may recommend oils/extracts; in some cases, flowers may be considered, based on your case and availability. All dispensing is via licensed Swiss pharmacies; Alpine does not sell or ship cannabis products.
How do pharmacy logistics work?
We coordinate e‑prescriptions and paperwork through our partner infrastructure so you can pick up at a local pharmacy of your choice, typically with minimal hassle.
Medical vs. pilot social clubs, what’s the difference?
Pilot programs are research‑limited adult‑use schemes with product and access constraints. Medical access is a physician‑guided treatment under narcotics prescribing rules with Swissmedic‑regulated supply chains.
Pricing, guarantees, insurance
What does it cost?
CHF 179 for the 30‑minute teleconsultation, including your written plan, pharmacy coordination, and 30 days of unlimited email support. No hidden fees for prescriptions. Follow‑ups are separate.
Do you offer a guarantee?
Do you offer a guarantee?
Yes—service satisfaction guarantee: if the consultation experience didn’t meet your needs, we’ll offer a partial refund or a free follow‑up. This is a service‑quality guarantee (not a medical‑outcome guarantee).
Is anything covered by insurance?
Coverage is case‑by‑case and generally limited (e.g., select severe neurological indications). We help with documentation and, where appropriate, refer to a specialist network aligned with insurer requirements so you don’t miss potential reimbursement.
Will it work for me?
Responses vary. We do not guarantee outcomes. What we do guarantee is a thorough medical process, a written plan, and responsive after‑care support.
Safety, legal & compliance
Is this compliant with Swiss advertising and medical rules?
Is this compliant with Swiss advertising and medical rules?
Yes. We provide education‑led medical care and adhere to Swiss restrictions on public advertising of prescription medicines; all communications are vetted for compliance. Prescriptions and records follow narcotics‑law requirements.
Are products quality‑controlled?
Yes. Dispensing occurs through licensed Swiss pharmacies using Swissmedic‑regulated supply chains (e.g., standardized preparations, magistral products). products. We do not promote recreational use.
Can I drive or work after dosing?
Follow your physician’s instructions. Do not drive or operate machinery while impaired. Employers may have policies you must follow. Your plan will include specific precautions.
How is my data handled?
We use secure systems, obtain consent, and store health data in line with Swiss/EU privacy standards. Only authorized medical staff access your records.
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